In-home care through Virginia Medicaid and private pay
Personal care aides and respite care for adults of every age, from seniors to younger adults with disabilities. Covered by Virginia Medicaid when you qualify, or paid privately with no waiting.
- Medicaid accepted
- Free in-home assessment
- Care team 24/7
Families trust HouseCalls with the people they love
Licensed, accredited and local, with a care team that answers the phone day and night.
Your family comes first. Here's how we help.
Wherever you are right now, we'll meet you there.
We check your coverage for free and explain it in plain words.
Respite care gives you time to rest, work or see your own doctor.
Private-pay care starts without waiting for any approval.
Three ways we help, one agency
Non-medical care at home, through Virginia Medicaid's CCC Plus Waiver for members who qualify, or paid privately.
Virginia Medicaid members
Personal care (PCA)
A trained aide helps with the everyday tasks that have become hard to do alone.
- Bathing, grooming, dressing and toileting
- Getting in and out of bed, moving safely
- Preparing meals and help with eating
- Light housekeeping tied to care
- Medication reminders
Hours are set by the member's plan of care. Virginia's guideline is up to 56 hours a week, with exceptions in some cases.
Get a free assessment →Family caregivers
Respite care
Short-term care that gives an unpaid family caregiver time off, while the person they care for stays safe at home.
- Same hands-on help as personal care
- Scheduled ahead, a few hours or a full day
- Use it for rest, work, errands or appointments
- Can be combined with personal care hours
Virginia allows up to 480 respite hours per year (July 1 to June 30) for waiver members.
Get a free assessment →No Medicaid or insurance needed
Private-pay home care
For families who don't qualify for Medicaid or don't want to wait for approval. You choose the hours and the help.
- Personal care and companionship
- Respite for family caregivers
- Flexible hours, including weekends
- Clear hourly pricing, explained upfront
Pricing depends on hours and needs. We'll explain it during your free assessment.
Get a free assessment →Choose your caregiver: agency-directed or consumer-directed care
Under Virginia's CCC Plus Waiver, personal care and respite come in two models: agency-directed or consumer-directed. Members can choose either one, or a mix of both.
Agency-directed care with HouseCalls
We hire, train and supervise a certified aide for your loved one. You don't manage paperwork or payroll.
- Certified PCA, HHA or CNA caregivers
- Registered nurse supervision of the care plan
- Backup aide if your caregiver is out
- Payroll, taxes and visit records handled by us
Consumer-directed care
The member, or a family representative, hires and directs their own attendant, often someone they already trust.
- Choose your own attendant, often a family member
- A Services Facilitator helps you manage the program
- Attendants are paid through a state fiscal agent
- Covers personal care, respite and companion services
Not sure which is right for your family? We'll explain both on your free assessment call, with no pressure either way.
Senior care that lets Mom and Dad stay home
Virginia's CCC Plus Waiver pays for care at home for people who would otherwise need a nursing home level of care.
The waiver is for Virginia residents who are:
- 65 or older, or an adult with a disability
- Enrolled in Virginia Medicaid
- In need of help with daily activities like bathing, dressing or moving around, as found by the state's screening
Check eligibility in 30 seconds
Three quick questions. Nothing is saved or sent.
Is your loved one 65 or older, or an adult with a disability?
Do they have Virginia Medicaid? (Medicare alone is not enough)
Do they need help with bathing, dressing, meals or moving around?
Get my free assessment
Talk to a care coordinator
Care from certified professionals
Every HouseCalls caregiver is trained, screened and certified for the care your loved one needs.
Personal Care Aide
Help with bathing, dressing, meals, mobility and daily routines.
Home Health Aide
Extra training for clients with more complex health needs at home.
Certified Nursing Assistant
State-certified aides for hands-on care, transfers and close monitoring.
We care for your loved one the way we'd want someone to care for our own mother: with patience, respect and dignity.The HouseCalls promise
Why families choose HouseCalls
We don't stop at basic caregiving. We're the partner your family can call any time.
Trained and background-checked
Every caregiver is screened, trained and supervised by a registered nurse.
Backup when an aide can't come
If your aide is out, we call you first and arrange a replacement, usually within 1 to 4 hours.
Medicaid and private pay
One agency for both. Start private pay while Medicaid is pending, or switch later.
Personalized to your loved one
Built from a detailed assessment of needs, routine and home, and updated as needs change.
The right person for your family
We match by schedule, language and preferences, and aim for the same aide each visit.
An office you can visit
Our team is based on Backlick Road in Springfield, close to the families we serve.
Starting care is simple: 4 easy steps
Most families reach us at step one with lots of questions. That's normal.
- 01Call or send the formTell us who needs care, where they live and what's been hard.
- 02We check coverageWe look at the Medicaid plan and whether home care hours are already approved, or explain private pay.
- 03Nurse home visitOur registered nurse visits to build the plan of care with you.
- 04Care startsYour aide begins on the agreed schedule. Each visit is logged electronically, as Medicaid requires.
Already approved for home care hours
You choose your agency. Call us and we'll explain how switching works with your health plan and how soon we can start.
Have Medicaid, not approved yet
A screening through your local Department of Social Services, or the hospital, decides waiver eligibility. We'll tell you how to request it.
No Medicaid
Private-pay care can start without waiting for approval. Tell us the hours you need, and we'll give you a clear hourly price.
What families say about HouseCalls
Real stories from families we care for in Northern Virginia.
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RAThey are very caring, qualified and great customer service. Sadia and Tania went above and beyond to serve my parents. Highly recommended.
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SNMy mother-in-law needed extensive physical care and support. House Calls has made it very easy for us. I'm impressed with their personal care to the patient and the follow-up. I highly recommend this care service company.
Home care across Virginia
Our office is at 6800 Backlick Road, Suite 303, in Springfield. We match you with an aide who lives near you whenever we can.
Call to confirm availability in your area. If we can't staff it, we'll tell you right away.
Questions families ask
Are you licensed and accredited?
Yes. HouseCalls Home Care is licensed by the Virginia Department of Health and accredited by CHAP (Community Health Accreditation Partner).
Does Medicaid really pay for care at home?
Yes, for members who qualify. Virginia's CCC Plus Waiver covers personal care and respite care at home after a state screening shows the need.
Who can get these services?
Virginia Medicaid members who are 65 or older, or adults with a disability, and who need help with daily activities like bathing, dressing or moving around.
Will we get a bill?
For approved Medicaid services, we bill the health plan directly. Some members may have a patient pay amount set by Medicaid. Private-pay clients are billed at the hourly rate agreed upfront.
How many hours can we get?
Medicaid hours are set by the plan of care. Virginia's guideline for personal care is up to 56 hours a week, with exceptions in some cases. Private-pay hours are up to you.
Can we switch to HouseCalls from another agency?
Yes. You choose your agency. We coordinate the start date with your health plan to help avoid a gap in care.
Can a family member be paid to be the caregiver?
Often, yes. Under consumer-directed care in the CCC Plus Waiver, many family members, such as adult children, can be hired as the paid attendant. Rules are different for spouses and for parents of minor children, so call us and we'll explain what applies to your family.
What is consumer-directed care in Virginia?
It is one of the two ways to receive personal care and respite under the CCC Plus Waiver. The member, or a family representative, hires, trains and supervises their own attendant, with help from a Services Facilitator. The other way is agency-directed care, where an agency like HouseCalls provides a trained aide supervised by a nurse.
Are your caregivers certified?
Yes. Our caregivers are personal care aides (PCA), home health aides (HHA) or certified nursing assistants (CNA). Aides serving Medicaid members complete the DMAS-approved 40-hour PCA training or hold nurse aide credentials, and work under registered nurse supervision.
What if we don't have Medicaid?
You can choose private-pay home care. There's no insurance or approval needed, and care can start sooner.
Is this medical care?
No. Personal care and respite care are non-medical. Our aides help with daily activities, and a registered nurse supervises the care plan.
Get a free assessment
Tell us a little about your loved one. The more we know, the faster we can check coverage and plan the first visit.
What happens next
- We call you back, usually the same business day.
- We check coverage with your Medicaid health plan, or explain private pay.
- Our nurse visits your home to plan care with you.
- Your aide starts on the schedule you agree to.
Helpful to have ready
- The health plan name on the Medicaid card
- Any letter about approved home care hours
- The days and times you need help
Visit our Springfield office
Stop by, call, or send the form. A real person from our care team will help you.
- HouseCalls Home Care6800 Backlick Road, Suite 303, Springfield, VA 22150
- Phone(571) 586-1481
- HoursCare team available 24/7
Need in-home care for a loved one?
Talk to a real care coordinator today. The assessment is free.